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Return&Exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@i-zara.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@i-zara.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
All standard products come with a 30-day, money-back guarantee for a new and unopened product based on the delivery date.
• To receive a refund, please contact our customer support team at support@i-zara.com
• You will receiving a shipping instructions and a return authorization (RA) number.
How soon will I get my refund?
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 10 business days.
If for any reason you have not received your refund after 14 days, please contact us at support@i-zara.com and let us know. We will do everything in our power to resolve the issue immediately.
Exchange Policy
If any products arrive damaged, broken or part of your order is missing. You must notify I-ZARA Jewelry within 3 days of delivery. Pictures of damaged products must be sent to support@i-zara.com to support your claim. Missed products will be checked against the record from the delivery company for approval. Once approved, we’ll send you a replacement product within 5 days of approval.
I-ZARA Jewelry:
20280 N 59th Ave, Suite 115-117Glendale, AZ 85308